How it works

Three flows, one trip.
Same protection.

Ask a traveler to bring something. Hop on as a traveler. Or pre-list items you'll source on your next flight — the same escrow + verification flow protects every path.

Reading flow

If you're ordering

Get something brought home, without paying tourist prices.

A buyer flow built to feel safe end-to-end. Eight small steps, escrow on every one.

Post a request

Step 1

Post what you want

Drop the item title, store URL if you have one, your destination city in Sri Lanka, and a deadline.

Most requests take under two minutes — the form auto-fills product names from common store URLs (Amazon, eBay, Sephora, M&S, IKEA).

Step 2

Receive offers & negotiate

Verified travelers on your route reply with a price and a delivery date. Chat right inside Packline — ask questions, agree on terms.

Nothing is auto-accepted. Higher-rated travelers float to the top, but you decide which offer wins.

Step 3

Pick a traveler

Compare ratings, KYC badges, and prior deliveries side-by-side. Accept the offer that fits — only that traveler can carry your item.

Every traveler has NIC or passport KYC. The mint check means they have completed at least one delivery on time.

Step 4

Fund the escrow

Item price + traveler reward + service fee — held by Packline, not paid out until you confirm receipt.

Fully refundable until you accept an offer. Card, bank transfer, FriMi and eZ Cash all supported for LKR top-ups.

Step 5

Traveler buys & shares proof

The traveler purchases your item overseas and uploads the receipt + a photo of the goods. Both appear in your order timeline.

If the price changes from your estimate, you're asked to approve the difference before they board. No surprises mid-flight.

Step 6

Meet & verify

Meet anywhere in Sri Lanka — Colombo, Kandy, Jaffna, your doorstep. Inspect the item carefully before you tap confirm.

Don't confirm if anything looks off. The traveler stays paid only after your green light, so the leverage is on your side.

Step 7

Confirm in-app, funds release

Tap "I received it" inside the app, attach a quick photo if you like, and rate the traveler. Escrow releases automatically.

You have a 7-day window to flag a dispute if the item is wrong or damaged. Otherwise funds settle to the traveler within 24 hours.

Step 8

Enjoy what arrived

Unbox, smile, repeat. Your item is home — at the price you asked for, brought by someone who actually held it.

Loved it? Rebook the same traveler next trip, or share your delivery in the marketplace so others see what really comes through.

Trust & safety

Your money is never just out there.

Packline holds funds in escrow on every order. Travelers can see them locked, buyers can see them held. Nobody is paid until delivery is confirmed.

Verified members

NIC or passport KYC for every traveler. Ratings carry across deliveries — every transaction earns or risks them.

Escrow on every order

Payment held until you confirm receipt. Travelers see funds locked, never released early — the safety net is part of the product, not a checkbox.

Disputes & refunds

Open a dispute within 7 days. Full refund if the item never arrives, is wrong, or is materially different from what was agreed.

24h support

Packline Ops responds within 24 hours, Colombo time. Most disputes resolve same-day — the rest within three working days.

Ready to bring something home?

Two minutes to post — no commitment until you accept an offer.

I want to order I'm traveling

Three flows, one trip.Same protection.