Bring it home, with someone heading there.
Packline is a marketplace for the way Sri Lankans already shop — through a friend of a friend on a flight from London, Dubai or Singapore. We make that informal trust formal, with KYC, escrow and a chat that keeps both sides honest.
Our story
Sri Lanka has the steepest import duties in South Asia and a diaspora the size of Auckland. Buying a child's asthma inhaler that costs LKR 1,800 in Doha can cost LKR 9,000 at home. So aunties, uncles and old school friends keep ferrying things back informally — quietly subsidising a whole country with their luggage allowance.
The catch is that informal trust is fragile. A WhatsApp message gets forgotten, a promised cash-on-delivery never arrives, an item gets “held up at the airport” and never reappears. Packline gives that everyday goodwill the scaffolding it has always lacked: verified profiles, money held in escrow until the hand-off, and a 48-hour disputes team.
We are a small team in Colombo — two engineers, one designer, one ops lead — funded by founders' savings. We are not building Grabr for Sri Lanka. We are building what Sri Lankans were already doing, on safer rails.
What we believe
Four principles. Every product decision answers to them.
Trust by default
Every member is verified before they can fund or accept an order. Escrow is the rule, not an upsell.
Built for the diaspora
We started because friends abroad were already bringing things back. We just made the part in between safer.
Quietly delightful
Software that gets out of your way. No dark patterns, no pop-up cascade, no fee surprises at checkout.
One unified account
No buyer-vs-traveller divide. Today you ship; next month you carry. Same profile, same reputation.
Bring it home, together.
Sign up takes a minute. KYC takes about five. Your first delivery can be live by tonight.