One service fee. Everything else is free.
Posting, browsing, chatting and verifying are free for everyone. Packline only makes money when an order is funded — never on dormant accounts.
Service fee (buyer)
8%
of the order value (item price + traveller reward). No flat fee, no cap.
Traveller fee
0%
Travellers keep 100% of their reward + the cost of the item. We do not charge payout fees on LCC bank transfers.
Card processing
3.5%
PayHere card / wallet fee, passed through at cost. Bank transfers avoid this charge entirely.
The full price list
| Action | Who pays | Amount |
|---|---|---|
| Create an account, post a request, post a trip, list an item | — | Free |
| Send an offer / message a member | — | Free |
| KYC verification | — | Free |
| Service fee on a funded order | Buyer | 8% of order value |
| Card payment processing (PayHere) | Buyer | 3.5% of order value |
| Bank transfer payment | Buyer | Free |
| Withdrawal to LK bank — LCC (same day) | Traveller | Free |
| Withdrawal to LK bank — SLIPS / CEFT (next day) | Traveller | Free |
| Withdrawal to a non-LK bank (SWIFT) | Traveller | USD 12 flat |
| Refund to original card | — | Free |
| Dispute review | — | Free |
| Chargeback contested by Packline | If found in your favour | USD 25 reimbursed |
Worked example
Buyer wants a Dyson hairdryer from Dubai. Item price LKR 95,000.00, traveller reward LKR 8,000.00, paid by Visa.
| Item price | LKR 95,000.00 |
| Traveller reward | LKR 8,000.00 |
| Service fee (8% of LKR 103,000.00) | LKR 8,240.00 |
| Card processing (3.5% of LKR 103,000.00) | LKR 3,605.00 |
| Buyer pays today | LKR 114,845.00 |
| Held in escrow until delivery | LKR 103,000.00 |
| Released to traveller on confirm | LKR 103,000.00 |
Paying by bank transfer instead of card saves LKR 3,605.00 — the card-processing charge disappears entirely. The 8% service fee applies either way.
Why these numbers?
Transparent at checkout
Every line above is shown in the buyer's checkout breakdown before they pay. No surprise add-ons.
Fair to travellers
We do not skim the reward. Whatever you negotiate is what lands in your wallet.
Save with bank transfer
Choosing direct bank transfer instead of card cuts the total by 3.5% — we pass through the processing saving in full.
See it in your own scenario
Open the post-a-request flow — the breakdown is live as you type.